![]() This tactic reeks of a deliberate strategy to shield themselves from accountability. Hours crawled by before Motion Array responded, only to point me to their policy that cunningly disqualifies refund requests if an asset has been downloaded. After a grueling four-hour endeavor that sapped my patience and resources, I reached a breaking point and requested a refund. Their provided instructions, those accompanying the asset, and even the guidance from the very influencer who pledged ease of use led to a frustrating dead end. I invested considerable time and effort, grappling with unsuccessful attempts to integrate their assets into FCPX. However, the reality was starkly different. My initial engagement with Motion Array was fueled by the endorsement of a social media influencer who painted a picture of seamless functionality. Be warned: their policies read like a cautionary tale, illustrating how your hard-earned money could disappear into a void of dissatisfaction. Engaging with them feels akin to stepping onto an uneven playing field, where their policies are devised to ensure their financial gains, regardless of the detrimental impact on their customers. Motion Array's handling of my issue with their product showcases a disheartening disregard for fairness, compassion, and balanced resolution. Thank you for choosing to include Motion Array in your creative journey! Please get in touch with us via the widget on the website so we can sort this out for you. We truly want you to enjoy your subscription and make the most of it. We recently added a new filter called easy-to-use to the templates section, to make things even more effortless. Getting the templates, presets, plugins and all other assets to work with your software should not be complicated or frustrating, the opposite. You should definitely visit our YouTube channel as well, there're a bunch of great tutorials! Please note that each asset group is compatible with different editing software and won't work with all existing apps. There are plenty of resources on the webiste (including the Motion Array blog and Learn section) to help you figure out the best way to use the assets and how to make the most of them. We hope you reached out for support, our team is always available to help with anything you need. We're truly sorry sorry to hear that your experience with us has fallen short of your expectations. ![]()
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